Help Center

Knowledge base

• A new approach to theming

  • Understanding our theming framework
  • Navigating the theme folder structure
  • Getting familiar with our pricing
  • Requesting additional services

• Setting up Zendesk Guide

  • Importing and exporting your theme
  • Configuring Guide settings
  • Understanding Guide roles and privileges
  • Changing the URL of your Help Center
  • The difference between standard and custom themes
  • Allowing unsafe HTML in articles

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• Setting up Zendesk Gather

  • Creating and managing moderator groups
  • Configuring Gather community settings

• Supporting multiple languages

  • Adding translations to sections and categories
  • Adding translated text to templates

• Customizing your theme

  • Using Google fonts in your theme
  • Branding your Help Center
  • Editing CSS and JavaScript
  • Editing and compiling styles using Sass
  • Using your own theme assets
  • Empty Article

• Updating page templates

  • Rendering HTML using JavaScript
  • Changing page templates in Guide
  • Adding multiple templates to your theme
  • Using variables in CSS and HTML
  • Customizing page templates with HTML and Curlybars
  • Understanding Guide templating

• Adding visually engaging elements to content

  • Increasing engagement with icons
  • Creating beautiful content with text styles
  • Organizing information in tables
  • Emphasizing points with block and pull-quotes
  • Customizing list styles
  • Adding figures and images to articles

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• Enhancing content with interactive elements

  • Using tabs to organize content
  • Making content easy to find with toggles and accordions

• Customizing CSAT

  • Enabling and customizing satisfaction reasons
  • Working with satisfaction reasons
  • Customizing your customer satisfaction survey
  • Displaying satisfaction ratings in the Help Center
  • Using CSAT
  • Understanding CSAT

• Customizing the Web Widget

  • Removing the Web Widget from your website
  • Customizing the appearance of the Web Widget
  • Adding the Web Widget to a website
  • Configuring Web Widget components
  • Using the Web Widget

• Setting up your knowledge base

  • Organizing knowledge base content
  • Importing Google Docs as articles
  • Using labels on your articles
  • Viewing and restoring archived articles
  • Updating articles in bulk
  • Moving and reordering sections and articles

• Working with articles

  • Creating and editing articles
  • Disabling comments for an article
  • Promoting an article
  • Inserting and editing links in articles
  • Inserting videos in articles
  • Inserting images in articles

  See all 7 articles

• Managing Community topics

  • Best practices for managing your community
  • Applying user segments to community content
  • Creating user segments
  • Reordering discussion topics
  • Editing and deleting discussion topics
  • Adding discussion topics

• Managing Community posts

  • Analyzing community activity
  • Viewing community moderator activity
  • Customizing status icons for posts
  • Allowing agents to edit and delete posts
  • Managing community posts

• Using the Knowledge Capture app

  • Opening the Knowledge Capture app
  • Flagging articles with the app
  • Searching and linking articles using the app
  • Creating templates for the app
  • Installing the app
  • Creating articles with the app

• Setting up Answer Bot

  • Analyzing your Answer Bot activity
  • Setting up Answer Bot triggers, views and workflows
  • Using labels in Answer Bot triggers
  • Using Answer Bot with web forms
  • Understanding where you can use Answer Bot
  • Understanding how Answer Bot works

• About Zendesk Guide

  • About the Zendesk Guide plan types
  • Creating a Help Center for one of your brands

• Launching your Help Center

  • Activating your Help Center

• Developer resources

  • Introduction to the Zendesk API
  • Enabling Google Analytics for your Help Center
  • Setting up the GitHub integration
  • Setting up hosted SSL
  • Enabling search across multiple Help Centers
  • Allowing Zendesk to send email on behalf of your email domain

• Troubleshooting

  • Email troubleshooting guide
  • Ticket creation troubleshooting guide